Refund, Return and Cancellation Policy

At Idhika Designs, we aim to provide quality women’s clothing and services. Please read the following policy carefully regarding product complaints, returns, refunds, and order cancellations.

Complaints

Any complaint regarding product quality, damage, or defects should be reported within 24 hours of delivery. Complaints will be reviewed by our team, and eligible products may be replaced after verification.

1. Refund Policy

Refunds are generally not provided once an order has been processed and the product has been delivered, except in eligible circumstances mentioned below.

A. Non-Delivery of Product

If an order has been paid for in advance and, due to an unforeseen circumstance, we are unable to deliver the order, the applicable amount may be refunded.

Where a refund is approved, the amount will generally be returned to the original payment source, such as the bank account, credit card, debit card, or UPI account used for the transaction.

B. Damaged or Defective Product

All products are checked before delivery. However, if a product is received with a major defect or damage, the issue must be reported within 24 hours of delivery.

The product may be eligible for replacement after the complaint is reviewed and found to be genuine. Customers may be required to provide photographs or other relevant evidence of the damage or defect.

C. Product Not as Described

If the product received is materially different from the description provided on the website, the issue should be reported within 24 hours of delivery.

Please provide appropriate photographs or other proof showing the difference between the product received and the product description. If the claim is verified and approved, an appropriate replacement or refund may be provided.

2. Cancellation Policy

Order cancellation requests should be made as early as possible. Once an order has been processed, cancellation may not be possible.

If a cancellation is accepted for an eligible prepaid order, the applicable refund will be processed to the original payment source used for the transaction.

3. Return Policy

Returns are generally accepted only for products that are received damaged or defective, subject to verification and approval.

To be eligible for an approved return or replacement:

• The issue must be reported within 24 hours of delivery.
• The product must be in its original condition.
• The original packaging should be retained where applicable.
• Proof of purchase may be required.
• Photographs or other evidence of the issue may be requested.

If the complaint is verified and approved, Idhika Designs may provide a replacement or other appropriate resolution depending on the nature of the issue.

4. Custom-Stitched Products

Products made through custom stitching may not be eligible for return or cancellation once stitching or customization has commenced, except where the product is found to have a manufacturing defect or another issue covered under this policy.

5. Refund Processing

Where a refund is approved, the refund will be processed using the original payment method, subject to the applicable payment provider or banking processing timelines.

Refund processing times may vary depending on the payment method and financial institution.